Return Policy

Return Eligibility

To qualify for a refund, returned merchandise must:

• Be unused and in like-new condition
• Be returned in the original manufacturer's packaging
• Include all manuals, accessories, hardware, and documentation
• Be accompanied by proof of purchase or your order confirmation

Please do not return products directly to the manufacturer unless instructed by HF Audio Labs.

Non-Returnable Items

• Gift cards
• Clearance or closeout merchandise
• Custom-built or made-to-order products
• Products that have been installed, modified, or misused
• Products missing original packaging, accessories, or documentation

How to Start a Return

To begin a return, email support@hfaudiolabs.com to request a Return Authorization (RA) Number. We'll provide your RA Number, return instructions, and the correct return shipping address.

Returns received without an authorized RA Number may be delayed or refused.

Return Shipping

Unless the return is the result of an HF Audio Labs shipping error or a verified defective product, customers are responsible for return shipping costs. The original $15 shipping charge is non-refundable. Orders that shipped free (subtotal $199 and over) have no original shipping charge to refund.

For returns valued over $100, we strongly recommend using a trackable shipping service and purchasing shipping insurance. HF Audio Labs is not responsible for packages lost or damaged during return shipping.

Refund Processing

Once your return has been received and inspected, we'll notify you by email regarding the status of your refund. Approved refunds are issued within 7 days of us receiving and inspecting your return, to your original method of payment. Your bank or card issuer may take several additional business days to post the credit to your account.

Damaged, defective or warranty items

If a product is damaged during shipping, arrives defective or has a warranty-related issue, contact us at support@hfaudiolabs.com before returning the item. We'll determine the best solution and provide the appropriate return, replacement or warranty instructions.

Exchanges

We do not offer exchanges on non-defective products. If you want a different product, return the original under the 30-day return policy above and place a new order. Damaged, defective and warranty items are handled under the section above.